Frequently Asked Questions
Everything you need to know about our natural healing balms and skincare.
Are your products 100% natural?
Yes, all Balm of Gilead products are formulated with pure, botanical ingredients and are free from synthetic fragrances, parabens, and harsh chemicals.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 10-15 business days.
Do you offer a satisfaction guarantee?
We want you to love your skin. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Are Balm of Gilead products cruelty-free?
Absolutely. We never test our products on animals, and we ensure our ingredient suppliers adhere to the same ethical standards.
How should I store my balms?
To maintain the integrity of the natural oils and waxes, we recommend storing your products in a cool, dry place away from direct sunlight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.