Returns & Exchanges
At Balm of Gilead, we want you to be completely satisfied with your skincare journey. If our products do not meet your expectations, we offer a 30-day return policy on all items in their original condition.
Initiate Your Request
Log into your account or use our returns portal to select the items you wish to return and provide a reason for the request.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Secure the Package
Carefully pack the products in their original packaging to ensure they are protected during transit and drop the parcel at any authorized carrier location.
Receive Your Refund
After we receive and inspect your return, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing